General terms and conditions for TOP3D (org. no. 559149-2599) for all deliveries and services within Sweden. Updated: February 2024.
These general conditions regulate the relationship between TOP3D and the buyer and apply to all contracts for the supply of the products and services provided by TOP3D. No modification of these Terms will be binding on TOP3D or any of its subsidiaries or affiliates (hereinafter TOP3D) unless made in writing by an authorized representative of TOP3D. In the event of a conflict between the content of these general terms and conditions and the content of a specific agreement signed by an authorized representative of TOP3D, the latter will prevail.
By contacting us and/or using our services, you agree that TOP3D will use the information and contact details you provide to contact you, to communicate with you, to process your request and send offers. This applies in particular to the use of files, name, e-mail address and, where applicable, telephone number for the above-mentioned purposes. The information and contact details submitted will not be shared with other companies, except in some cases with TOP3D partners if this is required for the processing of your request and the manufacture and delivery of your goods. The information will also be stored in our quotation and order system and communication tools.
Quotes issued by TOP3D are not binding on either the customer or TOP3D and apply to both manually created quotes and quotes automatically created by tools provided by TOP3D. Orders must be placed in writing by e-mail against a valid quote or by accepting the offer online and the customer then directly agrees to these terms and conditions. Once the order has been placed, no changes to the order can be made unless TOP3D confirms otherwise in writing. Once TOP3D has sent written confirmation of the order to the customer, TOP3D agrees to the order confirmation and this agreement. Verbal commitments by TOP3D personnel and/or its representatives are not binding on TOP3D. All by-products, such as molds and auxiliary tools, that are produced for manufacturing are and remain TOP3D's as these are recycled/reused to the greatest extent possible.
All prices are exclusive of taxes and any other charges unless otherwise stated.
Delivery terms – Incoterms 2010 EXW.
Delivery time - The delivery time is calculated from the day TOP3D is expected to send the order confirmation to the delivery date when the goods/service is estimated to be sent from TOP3D. The delivery time is calculated as best as possible, taking into account the occupancy pattern and planning that prevailed at the time the order was placed. If TOP3D realizes that the delivery date will be delayed, TOP3D must notify the customer of this together with a best estimate of when the delivery will be able to be carried out. If a delay occurs for which TOP3D is not responsible as a result of new directives from the customer, changes in working conditions or when materials, equipment and services ordered in time for the execution of the work are not delivered on time, the delivery time shall be extended if necessary and TOP3D shall not be held responsible for such delay. By placing an order with TOP3D, the customer confirms that he understands that TOP3D always tries to deliver according to the delivery time communicated and chosen by the customer, but that the delivery time may be longer due to complications that arise during manufacturing, which for example have to do with the geometry of the parts , complexity and size or problems with manufactured equipment or materials and that a reasonable delay must be accepted by the customer and that TOP3D shall not compensate the customer for such a delay. TOP3D can never guarantee delivery on a specific date, but the delivery date is always a best estimate at the time the delivery date was communicated. TOP3D recommends always having at least a 2-day margin for possible delivery delays, although TOP3D cannot promise that this can always be followed due to the above-mentioned reasons.
Approval of delivery - The buyer must carry out a thorough quality control upon receipt of the delivery and check that the delivery complies with the requirements and specifications described in the order document. The buyer must notify TOP3D in detail, immediately and in writing and justify alleged deficiencies in the delivery. Such notification must be available to TOP3D one day after delivery for manufactured products and three days after delivery for other services. If TOP3D has not received a notification within the time frame and/or if the buyer effectively used and/or in any way made changes to the contents of the delivery, this means that the delivery is automatically approved. Products may not be returned without TOP3D's written approval. If the buyer does not report non-delivery as above, TOP3D is released from all liability with respect to this product.
Offers of supplies and services provided by TOP3D are subject to the condition that its performance will not be prevented by restrictions due to national or international export control regulations (in particular those within the EU, Switzerland and the USA). If an export license is required, TOP3D will notify the customer of this as soon as possible and the customer is then obliged to provide TOP3D with the information and documents necessary for the application for export licenses that are within its sphere of control/influence (for example end-use statements, data from customers /parties, transport routes and means of transport) without delay and without charge.
The buyer represents and warrants that he has the authority to place the order with TOP3D and that this agreement does not violate any previous agreements between the buyer and third parties. The buyer assumes the responsibility to specify all requirements for the desired products and services. The materials and processes suggested by TOP3D are only recommendations and TOP3D disclaims all responsibility for the product and service meeting the customer's requirements. Unless otherwise agreed in writing, TOP3D is not responsible for components being designed in a way that makes them fit against any adjacent geometries, but this is entirely the customer's responsibility. TOP3D disclaims all responsibility for how the buyer uses the ordered products and/or services. The delivered goods may under no circumstances be used to diagnose or treat diseases. The goods may also not be used for the purpose of developing or manufacturing any forms of weapons. TOP3D is not responsible for defects and specifications that have been caused, requested and/or approved by the buyer. The buyer is responsible for errors that can be attributed to errors in the CAD file or other manufacturing data. TOP3D's liability for damage to the buyer will, regardless of the size of the damage, be limited to the price of the products or services that are directly related to the reason for the damage. TOP3D is excluded from all other liability for consequential losses, other indirect losses and losses resulting from third party liability. TOP3D is not responsible for any circumstances that are beyond TOP3D's control even if such a circumstance was foreseeable when this agreement came into force.
TOP3D always reserves the right to refuse and/or cancel an order if TOP3D deems it impracticable, inappropriate and/or in conflict with TOP3D's ethical values. TOP3D rejects all manufacture of weapons, components for the weapons industry and/or other things that TOP3D has general ethical problems with.
Execution of this order may involve TOP3D performing design and construction work based on the Buyer's information. Manufacturing components in this order involves the use of TOP3D's processes and production technology. Unless otherwise expressly agreed in writing, the buyer has no rights, no license and/or title to any of TOP3D's intellectual property rights, know-how, trade secrets or confidential information. All intellectual property rights, including copyrights, trademarks, patents and trade secrets and manufacturing processes created or used by TOP3D in the performance of the Services are, shall be and shall remain TOP3D's and no licenses shall be granted thereon.
Unless otherwise agreed in writing, all invoices are due 15 days after the invoice date. The date on which the payment is received determines whether the payment has been made on time. If the buyer has comments on the payment terms and intends to change them, the buyer must submit a written protest, which must reach TOP3D 5 days after the invoice date. If TOP3D has not received such a protest and the due date has passed, a late fee of 1.5% will be added for each month started. In addition, all overdue amounts are increased by 20%, with a minimum increase of SEK 500, to cover possible collection costs. TOP3D reserves the right to withhold further delivery and/or partial delivery to the buyer until all invoices from the buyer have been paid.
All disputes and claims that arise due to the agreement or are attributable to the agreement, breach of the agreement, termination of the agreement or invalidity of the agreement shall be governed by and interpreted in accordance with Swedish law.
How can we help you with 3D printing?
We are always ready to start working with your request and wishes, all that is required is that you contact us and describe how we can help you. Please use the quote request form for inquiries regarding pure 3d printing tasks and for all other matters you are welcome to use our contact form. Note, at the moment we offer all our services to registered companies only.
We look forward to hearing from you!
We are a leading and comprehensive enterprise supplier with solid expertise in additive manufacturing. We offer the highest quality of end products and prototypes in metal, polymeric materials, plastics and composites – from idea to finished product.
